Strictly for laboratory and scientific research use only. Sold exclusively to qualified researchers.
FAQ
Where can I view the current catalogue?
You can browse the current RLabs Australia range in our online catalogue.
How is product documentation handled?
Supplied third-party laboratory reports are available on our Laboratory Documents page. Current-stock batch matches are listed separately only when confirmed.
Where can I find support and policy information?
Review our Shipping & Return Policy, Terms & Conditions, and Privacy Policy. For further help, email [email protected].
What does ‘research use only’ mean?
Products are intended strictly for laboratory research by qualified researchers. They are not for human or animal consumption, therapeutic, diagnostic, medicinal, cosmetic, or nutritional use.
How are orders shipped?
We use Australia Post Express Shipping for deliveries within Australia. Estimated delivery is 1–3 business days after dispatch, depending on your location.
When will my order be dispatched?
Orders placed before 2 PM AEST are dispatched the same day. Processing times may extend during peak seasons.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive an email confirmation with tracking information.
Do you ship outside Australia?
Our standard shipping service uses Australia Post Express for deliveries within Australia. For questions about other destinations, contact [email protected] before ordering.
Can I cancel an order?
Contact us as soon as possible if you need to cancel. Once an order has shipped, it cannot be cancelled, refunded, or altered.
What if my order arrives damaged or incorrect?
Contact [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue so we can arrange a replacement at no additional cost.
Still have a question? Contact RLabs ↗